Return & Refund Policy
At Funky Monkey, we take pride in providing high-quality frozen treats and products. Due to the perishable nature of our items, we follow a strict return policy while ensuring our customers have a smooth and fair experience.
1. Perishable Items Policy
Since our products are frozen and temperature-sensitive, we do not accept returns once the order has been delivered. We request customers to inspect their orders upon delivery and reach out immediately if there’s an issue.
2. Damaged or Incorrect Products
If you receive a damaged, defective, or wrong item, please contact us within 24 hours of receiving your order. To process your complaint quickly, we may ask for:
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A clear photo of the product
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Order number or invoice
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A brief description of the issue
Once verified, we will offer:
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A replacement (if eligible)
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Or a refund/store credit, depending on the case
3. Order Cancellation
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Orders can only be cancelled before they are dispatched.
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Once an order has been shipped or is out for delivery, it cannot be cancelled or refunded.
If you need to cancel your order, please contact our team as soon as possible at:
Email:[email protected]
Phone: +92 328 8954957
4. Refund Process
If a refund is approved:
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Refunds will be processed via the original payment method or as store credit.
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Please allow 5–7 business days for the refund to reflect, depending on your bank/payment gateway.
5. Non-Returnable Items
Please note that the following are not eligible for return or refund:
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Melted or tampered products due to late pickup by the customer
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Orders placed with incomplete or incorrect delivery details
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Products returned without valid reason or evidence of damage
6. Need Help?
For any queries related to returns or complaints, feel free to reach out to our customer service:
Email:[email protected]
Phone: +92 328 8954957
Hours: 9 to 6
