Shipping & Delivery

Thank you for shopping with Funky Monkey. We’re committe

d to delivering your favorite frozen treats in a fast, safe, and reliable way. Here’s everything you need to know about our shipping and delivery process. 

1. Delivery Areas

We currently deliver to major cities across Pakistan. If you’re unsure whether your location is covered, feel free to contact our customer support team before placing your order.

2. Delivery Time

Our standard delivery timeline is:

  • Karachi: 1–2 working days
  • Lahore, Islamabad, and other major cities: 2–4 working days
  • Remote or rural areas: 4–6 working days

Delivery times may vary slightly during peak seasons or due to weather conditions.

3. Shipping Charges

  • Standard Delivery: Rs. [insert amount] (free for orders above Rs. [insert minimum])
  • Shipping charges will be calculated and displayed at checkout.

4. Handling of Frozen Products

We take extra care in packing and shipping your frozen items:

  • Products are packed with proper insulation to ensure they remain fresh and chilled during transit.
  • Deliveries are scheduled to avoid long delays, especially in warm weather conditions.

5. Order Processing

  • Orders placed before [insert time] are processed the same day.
  • Orders placed after hours, on weekends, or during public holidays will be processed the next working day.

6. Delivery Partner

We work with trusted delivery partners who understand the importance of timely and careful handling, especially for temperature-sensitive products.

7. Order Tracking

Once your order is dispatched, you’ll receive a confirmation message with tracking details so you can monitor your delivery in real-time.

8. Delivery Issues

If there’s a delay, incorrect address, or missed delivery, please contact our support team immediately at:

Email:[email protected]

Phone: +92 328 8954957

We’ll do our best to resolve the issue as quickly as possible.

9. Return of Undelivered Orders

If an order cannot be delivered due to incorrect address or multiple failed attempts, it may be returned to us. In such cases, reshipping charges may apply.